Help center
Frequently asked questions
Quick answers about ordering, payment, and delivery. Still stuck? Message us on WhatsApp and we will help.
How do I pay for my order?
We accept mobile money through registered Mulerwa Lipa numbers: M-Pesa, Tigo Pesa, Airtel Money, and HaloPesa. After checkout you receive the exact numbers and instructions. Send the transaction ID to confirm your payment.
Do you deliver outside Dar es Salaam?
Yes. We deliver to all regions of Tanzania. Delivery fees and estimated times are listed on the delivery page, and pickup in Dar es Salaam is free.
Can I buy in bulk for resale?
Yes. We support wholesale (jumla) and retail (rejareja) orders. Visit the wholesale page or message us on WhatsApp for bulk pricing.
How do I track my order?
Open the Track order page and enter your order code (for example MUL-12) plus the phone number used at checkout. Signed-in customers also see their orders in their account.
Are the watches and jewelry non-tarnish?
Product materials vary by item. Each product page lists the available details, and you can message us on WhatsApp to confirm materials such as stainless steel or non-tarnish finishes before ordering.
What if a product is out of stock?
Stock is reserved when you place an order, so a completed checkout means your items are held for you. If anything is unavailable we contact you before dispatch to arrange an alternative or a refund.